Tenant involvement opportunities

On this page you can find:

• Policy review panel 
• Tenant satisfaction measures and performance panel 
• Contract review panel 
• Housing engagement board 
• Your current elected tenant representatives 
• Housing areas 

Applications now closed to apply to become a tenant representative.  Look out for your ballot paper to vote for your tenant representatives.

Policy review panel 

We have a panel that reviews our policies and strategies and makes sure they are written with tenant’s interests in mind. Some of the recently reviewed policies include our mutual exchange policy and our disabled adaptations policy.   

Tenant Satisfaction Measures (TSMs) and performance panel 

Join us in reviewing our performance on things such as our repairs service, how we deal with complaints, how long we take to re-let homes and more. This group checks our performance numbers and asks questions if there are any changes in the performance of certain areas and recommends further investigation if there is a service that is not performing as it should be. 

Find out more about our performance and tenant satisfaction measures. 

Contract review panel

This panel monitors our contracts to make sure they are performing as they should and are providing the services in a way that tenants want as well as participating in the awarding of new contracts. 

Housing Engagement Board

The role of the Housing Engagement Board is to work with the head of housing and councillors to prioritise budgets, work, resources and policies to deliver a service that focuses on tenants needs.