Feedback and complaints

We are committed to being ‘A Modern and Caring Council’, as set out within our 2020-2025 Business Plan. This means providing customers with high-quality services, including efficient, transparent, and open feedback and complaints handling processes, as set out in our feedback and complaints policy [PDF, 0.3MB] [PDF, 0.3MB]

Councillor Code of Conduct

For information on the Councillor Code of Conduct, please read our codes and protocols. [PDF, 0.3MB]