Our freephone repairs hotline 0800 085 1313
When you report a repair please have the following information ready:
- your home address
- your name
- details of when a representative can visit your home to repair it. Standard Repair appointments are 8am to 6pm Monday to Friday (optional appointments up to 8pm weekdays and 8am to 12pm on Saturdays may be available by exception, but are very limited)
- telephone number and/or email address
- full details of the repair being requested
- if reporting online, pictures can be added
Watch the Association of Safety and Compliance Professionals (ASCP) and CORGI Technical Services 'Safety in Your Home' video for information on how to keep yourself safe and how to regularly check for repairs in your home.
Emergency Repairs
Emergency repairs should only be reported by calling 0800 085 1313
An emergency is one or more of the following:
- a total loss of electric power or water supply
- an uncontrollable water leak
- a blocked, leaking or non-flushing toilet (when there is only one in your home)
- a water mains leak
- insecure ground floor windows, doors or locks
Repair response times
Emergency repairs will be attended to within 4 hours to make safe, if a repair cannot be carried out on this visit. Any follow-up works to complete the repairs will be done within 2 days.
Non-Urgent repair requests within 20 working days.
Other repairs requests will be dependent on the request and the work needed.
Intentional damage
Where damage has been caused with intent (such as vandalism or burglary) make sure to obtain a Police Incident Number before reporting the damage, as it will be needed when reporting the repair.
It is useful to take pictures of the damage for a record, this can be added to the report online.
Accidental damage
In instances of accidental damage (for example, a cracked wash hand basin or broken toilet pan) it will be your responsibility to repair or renew the damaged items.